GET FREE PRODUCTS
Is it true that I can earn store credit by giving out free gift vouchers??
Yes, we‘ve designed an amazing Referral program that allows you to give out Free $20 Gift Vouchers to as many friends as you have! For each friend that uses the voucher, we actually pay you $10 in store credit! In other words, if you have 100 friends then we give you $2,000 worth of free gift vouchers, then we give you $1,000 in store credit for the privilege. It’s that simple! Find out more about our Referral Program here.
EARN EASY CASH BY PROMOTING US
Do you have an Affiliate program?
Yes, we pay 20% commission with a 100-day tracking cookie. You can find more info about our Affiliate Program here
What Guarantees do you provide?
We offer many guarantees to ensure that you will have a smooth experience when dealing with us. You can view our list of Guarantees & Warranties here
REFUNDS & REPLACEMENTS
Do you have a Refund/Replacement Policy?
Yes we do. We are not only sellers, but we are also buyers, so we certainly understand the need to get what you paid for! We strive to care for your best interests and are always happy to provide refund/replacements when necessary. If you encounter any negative experience while buying from us then please let us know. You can read more about our Refund/Replacement Policy here
How quickly will my order be processed and sent out?
We stock items from multiple warehouses across multiple countries, so this time does vary. Generally all orders are processed and shipped out within 1 – 5 business days.
How long will my item take to arrive?
As we stock items from all over the world, the shipping time is subject to where your item is warehoused. Click the ‘Shipping’ tab on the product page to find out the approximate waiting time.
Will my items be sent with a tracking number?
Yes, all our items are sent with a tracking number.
Do you send your items via insured?
Yes we can if you like, however it’s generally not necessary. If you’re concerned then you do have the option to add postal insurance to your order :)
Will you send all my items in one box?
As we get our stock from many different factories, some are ready for shipping quicker than others. In order to get each item to you as quickly as possible, sometimes they are sent in multiple packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
Where can I find more info about Shipping?
Much more info is provided about our Shipping Policy here
If you have any question or concern then please select the relevant department in the dropdown menu, then let us know how we can assist you. We strive to reply to emails within less than 48 hours.
Open for BusinessMON: 6am - 9pm
TUE: 6am - 9pm
WED: 6am - 9pm
THU: 6am - 9pm
FRI: 5am - 7pm
SAT: 9am - 5pm
SUN: 9am - 4pm
* Public holidays: As above.